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Visibility of System Status

The design should always keep users informed about what is going on, through appropriate feedback within a reasonable amount of time.

Problem

A visual guide would help users understand each step of the process, especially since they’re submitting personal data to the study.

Severity Rating

Severity Rating (4)
Image of Status Screen (No Status Indicator)
Improved Status Indicator Screen

Solution

I created a status indicator with icons and descriptions for each step of the saliva kit and sequencing process. The transparency builds trust by showing users exactly what researchers are doing with their kits and information.

Visibility of System Status